Job Title: Administrator
Contract Type: Temporary
Location: Dorking, Surrey
Salary: £8 - £9 per hour
Reference: AG070619_1559918223
Contact Name: Tanya Etheridge
Contact Email:
Job Published: June 07, 2019 15:37

Job Description


Job Title: Administrator (Maternity Cover)

Start: ASAP working 16 hours per week

Overall Job Purpose:

To undertake and deliver the highest level of all administrative duties; ensuring a proactive and professional administrative support service is delivered to both external customers and internal colleagues and teams. As the first point of contact for customers telephoning and emailing the learning location it is imperative that the post holder delivers the highest level of customer service and care at all times.

Although primarily office based, this is essentially a pro-active role which will require moderate physical effort, i.e. moving office files and intensive periods of time spent working on computer systems.

Key responsibilities:

  • Provision of administrative support for the smooth running of the learning location
  • Handling enquiries, taking and processing course bookings, maintaining and updating the bookings database
  • Assisting the Office Manager to streamline operating practices, recordkeeping systems and forms, and helping to implement changes as required
  • Keeping accurate records of booking details and proficiently handling subsequent booking correspondence
  • Maintaining and updating other records, spreadsheets and databases relating to all aspects of the learning location's work
  • Assisting with promoting the work of the learning location and its programmes to potential customers, stakeholders and partners
  • Being the first point of contact for customers by telephone and on arrival at the Centre, in conjunction with other office staff
  • Undertaking duties associated with petty cash handling, financial systems and record keeping
  • Participating in the processing and distribution of mail (internal and external)
  • Assisting with customer liaison to ensure that payments are made within agreed timescales
  • Ensuring all telephone calls and emails coming into the learning location are handled in a professional and timely manner, and that any enquiries that cannot be dealt with are passed to a senior colleague as appropriate
  • To manage our Individual and Family course bookings including liaising with tutors, managing the website and taking bookings
  • Assisting with the further development of cloud based office systems
  • Dealing with lost property
  • Taking minutes of weekly staff meetings and other learning location meetings, as necessary
  • Undertaking other routine administrative tasks, e.g. filing, in a timely manner
  • Following accurately the administrative procedures and systems and making recommendations as appropriate

Key Expectations:

The expectations of every employee that we regard as essential include:

  • A positive and passionate work attitude
  • A desire to show pride in all aspects of their work
  • A flexible approach with a willingness to adapt to changes
  • An ability to work using your own initiative both independently and as a competent, effective team member
  • An ability to work under pressure and prioritise work to meet tight deadlines
  • Always treating others with courtesy, dignity and respect
  • A committed and proactive approach to personal development; motivated to learn new skills and overcome new challenges

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