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Call Centre Operative - Financial Services

Job Title: Call Centre Operative - Financial Services
Contract Type: Permanent
Location: Horsham, West Sussex
Industry:
Salary: £22000 - £27000 per annum + 20 days Holiday, Pension, Healthcare
Start Date: ASAP
Reference: BB3828839_1549965089
Contact Name: Tanya Etheridge
Contact Email: sales@fusionpersonnel.com
Job Published: February 12, 2019 09:51

Job Description

Our industry leading client are going through an exciting period of growth! This has now opened up opportunities for Call Centre Operatives to join them in their new offices! Read on for more details...

Call Centre Operative!

Reporting To: Call Centre Manager

Responsibility for Others: None
Location: West Sussex
Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch

Overall Purpose of the Job:


To be the voice of the company and provide a professional helpful telephone response and accurate and timely query resolution to internal and external customers.

Key Activities & Responsibilities:

  • First point of contact for queries from Financial Advisors and/End consumers
  • Understanding and confidently articulating multiple processes in both written and verbal format
  • Answer customer queries in accordance with processes and procedures
  • Absolute ownership of queries through to satisfactory resolution
  • Gain and maintain a good understanding of Platforms within the Financial Services market
  • Follow procedures and instructions in order to ensure excellent client outcomes
  • Source answers and think logically to find solutions
  • Review data to ensure accuracy
  • Proactive feedback to other departments where required in order to ensure excellent client outcomes
  • Contribute and feedback in team meetings

Required Skills/Experience:

  • Excellent phone manner and experience of dealing with challenging calls
  • 5 GCSE's including maths and English language
  • 2 A Levels or equivalent
  • Willing to learn
  • Accurate with good attention to detail
  • Ability to work as part of a team and autonomously
  • Excellent communication skills both written and oral
  • Organised and diligent
  • Build rapport quickly and easily

Desirable Skills/Experience:

  • Financial Services industry experience
  • Confident user of Microsoft Word and Microsoft Excel

Personal characteristics:

  • Self-starter, willing to learn
  • Ability to adapt communication according to the audience
  • Ability to prioritise work
  • Confidence to ask questions and suggest process improvements
  • Embraces change positively
  • Able to work efficiently and accurately in a fast paced environment
  • Enthusiasm, energy and positivity

To ensure you don't miss out on this opportunity, apply NOW!

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