Our industry leading client is now looking COMPLAINTS ADMINISTRATOR to join their team!
- Assisting and supporting the complaints manager in handling complaint investigations.
- Assisting with complaint related administration
- Supporting the Quality & Risk team and Compliance team with complaints.
- Apply a risk based and common sense approach to the compliance monitoring and complaints processes
- Liaising with other team members where relevant in respect of relevant complaints
- General document management
- Assist in producing internal or external commuincations
- Assist in collating and assessing relevant management information
Ad Hoc Responsibilities.
- Take on tasks and projects as delegated by the Complaints Manager, Compliance Director or Compliance Manager or undertake tasks which are deemed necessary, applying a can do attitude and timely approach.
- Update Manuals, procedures and Group documentation as required
- Complete tasks to a high standard and apply initiative to accommodate for wider issues.
If this sounds like the role for you APPLY NOW to be considered for our shortlist!