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Complaints Administrator -Financial Technology- Horsham - c£35k

Job Title: Complaints Administrator -Financial Technology- Horsham - c£35k
Contract Type: Permanent
Location: Horsham, West Sussex
Industry:
Salary: £20000 - £36000 per annum + holiday, pension, healthcare, shares
Start Date: ASAP
Reference: bb27383_1558370655
Contact Name: Tanya Etheridge
Contact Email: sales@fusionpersonnel.com
Job Published: May 20, 2019 17:44

Job Description

Our industry leading client is now looking COMPLAINTS ADMINISTRATOR to join their team!

General Responsibilities:

  • Assisting and supporting the complaints manager in handling complaint investigations.
  • Assisting with complaint related administration
  • Supporting the Quality & Risk team and Compliance team with complaints.

Compliance Responsibilities:

  • Apply a risk based and common sense approach to the compliance monitoring and complaints processes
  • Liaising with other team members where relevant in respect of relevant complaints
  • General document management
  • Assist in producing internal or external commuincations
  • Assist in collating and assessing relevant management information

Ad Hoc Responsibilities.

  • Take on tasks and projects as delegated by the Complaints Manager, Compliance Director or Compliance Manager or undertake tasks which are deemed necessary, applying a can do attitude and timely approach.
  • Update Manuals, procedures and Group documentation as required
  • Complete tasks to a high standard and apply initiative to accommodate for wider issues.

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