My client is looking for a Creative, Key Account Manager to join their awesome team! They are based in amazing premises (quite literally a Fungalow). If you are looking to join an agency that keep their employees at the heart of their business, who are progressive, who thrive on out of the box ideas and incorporate selfie days and Fun Fridays, then this is the place for you! Interested? Keep reading!
The Role: Key Account Manager
Reporting to: Head of Client Services
Salary: Circa £28,000/£30,000 OTE: £45,000 in year one.
Based: West Sussex
Breif: The Key Account Manager services and grows revenue by identifying opportunities within allocated key accounts. They will ensure exceptional client service as well as maximising profit on revenue.
Key Account Manager is accountable for:
➔ Responding to creative and marketing needs of the client in a timely manner, having face to face meetings,
online conference or telephone calls to understand the full details of requests to accurately feedback to the
➔ Communicating any briefs or questions to the team (both studio and the operations) clearly and effectively.
➔ Keeping track of all jobs for the key accounts through the team and communicating back to the client to keep
then up to date.
➔ Having appropriate brief, progress and debrief meetings with the team
➔ Regular weekly update meetings with key accounts to not only keep them updated but to gain feedback, keep
updated with the key accounts business and their circumstances.
➔ To involve the relevant team members from the agency as well as engage the right members of the key account
at the right times for meetings or discussions.
➔ To identify other opportunities with the key accounts business by meeting new people and proactive enough to
present new ideas that were not necessarily asked for.
➔ Preparation of a quarterly recommendation reviews for the client, summaries of what is recommended for the
➔ Keeping up to date with the news and current issues related to the key accounts.
Our client expects that the Key Account Manager will:
➔ Manage allocated key client accounts for the agency.
➔ Inspire, challenge and deliver great service to the clients.
➔ Be commercially astute, seizing opportunities to up-sell to clients and improve service.
➔ Be a confident public speaker.
➔ Display and promote a can-do attitude throughout the business.
➔ Demonstrate the values of collaboration with clients' teams as well as theirs.
➔ Be passionate about marketing views and encourage clients and agency to consider marketing best practice
around their services and processes.
➔ Have a solid appreciation about website development technologies.
➔ Be willing to work the hours necessary to meet agreed client deadlines.
➔ Contribute to the continual improvement efforts within the team.
➔ Have a passion for self learning and keeping on top of industry best practice.
➔ Use the agencies process management and reporting tools.
The Key Account Manager's measurable KPIs:
➔ Revenue targets are met for each account per quarter and year.
➔ Overall gross margin of at least 80% unless agreed with the Head of Client Services.
➔ Ensure the agency is not more than 7 days out of date with client details, estimates and forecasts.
➔ Weekly activity report to the Head of Client Services.
➔ The agencies Net Promoter Score of allocated accounts is 70 or above.
SKILLS, QUALIFICATIONS & EXPERIENCE
➔ Experience of account management within a creative agency.
➔ Experience on client side marketing.
➔ Google Drive and Microsoft Office.
➔ Commercial acumen.
➔ Calm effectiveness under pressure.
Company pension and life insurance cover
20 days holiday plus the Christmas week off
2 days paid per year for charity work of your choice
Great environment with awesome colleagues
£28-30K basic per annum plus commission (OTE £40-45K uncapped)
If you want to find out more, then get in touch with LUCIE today!
LucieM@fusionpersonnel.com - 01306 745050