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Customer Care Co-ordinator

Job Title: Customer Care Co-ordinator
Contract Type: Permanent
Location: Dorking, Surrey
Industry:
Salary: £22000 - £25000 per annum + Good Benefits
Reference: B999900999090_1548932151
Contact Name: Tanya Etheridge
Contact Email: sales@fusionpersonnel.com
Job Published: January 31, 2019 10:55

Job Description

Customer Care Co-ordinator

My established client is looking for an experienced Customer Care Co-ordinator to join their team.

Your role will be to provide a professional and efficient customer care service to customer, ensuring that all queries and issues are dealt with effectively and advised of progress.

Duties will include:

  • Daily checking of the customer care inbox and deal with any emergency defects which require immediate action.

  • Handle incoming customer care calls.

  • Record any issues reported on a daily basis and maintain accurate records on the Customer Care Tracker spreadsheet.

  • Record updates relating to instructed works, keep accurate records on CC database

  • Co-ordinate appointments as appropriate.

  • Ensure that our customer is fully updated at all times with all relevant information.

  • Set up necessary files and keep records

  • Manage the defect process ensuring all records are kept up to date.
  • Organise the Customer Care Operative including coordination of his appointments and recording them on the Outlook calendar and system

  • Retain photocopies of the Customer Care Operative's expenses/job sheets ensuring receipts are passed to the Accounts Department.

  • Keep filing up to date ensuring all documents are filed correctly in to the plot files.

You will have previous relevant experience and a stable cv history. If the above sounds like you, do not hesitate to apply now!

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