Customer Services Administrator
Due to retirement, my client is looking to recruit an experienced Customer Services Administrator.
The position of Customer Services Administrator incorporates a number of order processing and administrative tasks that are outlined below.
The candidate should have experience in Customer Services and office administration, as well as good academic qualifications.
They should be well organised, capable of multi-tasking and show good attention to detail due to the relatively complex nature of our products.
The candidate will be supervised by the Office Manager, but needs to be capable of working independently. As they are a small company it is also essential that the candidate has a flexible attitude to work.
Duties: Telephone answering in a professional manner. * Taking Phone orders from general public * Receiving and processing customer orders. * Processing standing orders. * Keeping all order logs up to date. * Checking stock levels and placing purchase orders with the overseas suppliers and maintain adequate stocks of our products. * Checking stock expiry dates and write-off's * Checking the stock of brochures and ordering or printing in-house. Experience in using CRM (ACT or similar) databases and maintaining up to date records. * Using QuoteWerks and document filing * Hotel bookings * Office meetings with suppliers etc - prepare tea/coffee etc
Experience: A Customer Services professional * Ability to Multi-task and prioritise important tasks. Flexible attitude to work * Good computer skills and experienced with Microsoft Office 365, particularly Excel, Word and Teams * Experience in Sage Line 50 an advantage. *
Experience with export orders and documentation an advantage, but not essential
If the above sounds like you, do not hesitate to apply now for consideration.