Head of Operations - Financial Services

Job Title: Head of Operations - Financial Services
Contract Type: Permanent
Location: Horsham, West Sussex
Salary: £50000 - £70000 per annum + 28 days holiday, Pension, Healthcare
Start Date: asap
Reference: BB6677743_1551094459
Contact Name: Tanya Etheridge
Contact Email:
Job Published: February 25, 2019 11:34

Job Description

Reporting To: Managing Director

Location: Horsham

Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch

Overall Purpose of the Job:

This is a critical senior leadership line role with full responsibility for the operational performance of the Platform. The role holder must possess strong senior operational skills, commercial acumen with a pure focus on ensuring positive consumer outcomes to ensure consistent delivery across all platform operational functions, including risk and control reviews and reporting.

Key Activities & Responsibilities:

  • Accountability for performance and procedures of Operations
  • Make decisions which significantly affect operating results
  • Identification of risks posed to the business and proactive participation in Business Risk Committee
  • Constantly seek to improve operations by reviewing and challenging inefficient processes and seeking ways to improve processes through development, automation or process re-engineering
  • Delivery of operational business plan - business forecasting, associated budget and recruitment planning
  • Collaborative working with wider Group teams and companies in developing priorities and plans
  • Ensure the operational standard operating procedures are compliant, efficient, detailed and always up to date
  • Manage and motivate teams to achieve company objectives
  • Define roles and regularly review responsibilities, identifying individual development areas and work with HR to identify appropriate learning solutions
  • Present accurate MI, KPI's and SLA's in a timely manner on a monthly basis
  • Own the Business Continuity and Disaster Recovery Plan and maintain a Business Impact Assessment Document
  • Lead and support the delivery of system and operational process related projects and enhancements in line with agreed project timeline and within budget

Required Skills/Experience:

  • 5 GCSE's including maths and English language
  • 2 A Levels or equivalent
  • IMC, studying towards ACII / bachelor's degree
  • Minimum of 5 years experience in managing teams
  • Accurate with good attention to detail
  • Ability to work as part of a team and autonomously
  • Possess excellent communication (written and oral), customer relation and influencing skills up to Board level.
  • Operational knowledge of such continuous improvement tools and have experience of managing large high profile accounts.

Desirable Skills/Experience:

  • Sound SIPP/Pension and ISA Management knowledge
  • Good understanding of equity and fund trade life cycle
  • Clear, concise and appropriate communication
  • Outstanding numeracy and literacy skills with a keen eye for detail
  • Highly motivated, willing to embrace change and learn all the time

Personal characteristics:

  • Self-starter, willing to learn and embrace change
  • Positive attitude
  • Logical and pragmatic approach to problem solving
  • Excellent time management and ability to prioritise work
  • Accountability
  • Operates in a highly organised and structured manner in a challenging, fact paced environment

To avoid disappointment, apply NOW. One of our consultants will be in contact to discuss the opportunity in more detail!

Get similar jobs like these by email

By submitting your details you agree to our T&C's