Head of Operations - Financial Services

Job Title: Head of Operations - Financial Services
Contract Type: Permanent
Location: Horsham, West Sussex
Salary: £50000 - £70000 per annum + 28 days holiday, Pension, Healthcare
Start Date: asap
Reference: BB6677743_1551094459
Contact Name: Tanya Etheridge
Contact Email:
Job Published: February 25, 2019 11:34

Job Description

Reporting To: Managing Director

Location: Horsham

Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch

Overall Purpose of the Job:

This is a critical senior leadership line role with full responsibility for the operational performance of the Platform. The role holder must possess strong senior operational skills, commercial acumen with a pure focus on ensuring positive consumer outcomes to ensure consistent delivery across all platform operational functions, including risk and control reviews and reporting.

Key Activities & Responsibilities:

  • Accountability for performance and procedures of Operations
  • Make decisions which significantly affect operating results
  • Identification of risks posed to the business and proactive participation in Business Risk Committee
  • Constantly seek to improve operations by reviewing and challenging inefficient processes and seeking ways to improve processes through development, automation or process re-engineering
  • Delivery of operational business plan - business forecasting, associated budget and recruitment planning
  • Collaborative working with wider Group teams and companies in developing priorities and plans
  • Ensure the operational standard operating procedures are compliant, efficient, detailed and always up to date
  • Manage and motivate teams to achieve company objectives
  • Define roles and regularly review responsibilities, identifying individual development areas and work with HR to identify appropriate learning solutions
  • Present accurate MI, KPI's and SLA's in a timely manner on a monthly basis
  • Own the Business Continuity and Disaster Recovery Plan and maintain a Business Impact Assessment Document
  • Lead and support the delivery of system and operational process related projects and enhancements in line with agreed project timeline and within budget

Required Skills/Experience:

  • 5 GCSE's including maths and English language
  • 2 A Levels or equivalent
  • IMC, studying towards ACII / bachelor's degree
  • Minimum of 5 years experience in managing teams
  • Accurate with good attention to detail
  • Ability to work as part of a team and autonomously
  • Possess excellent communication (written and oral), customer relation and influencing skills up to Board level.
  • Operational knowledge of such continuous improvement tools and have experience of managing large high profile accounts.

Desirable Skills/Experience:

  • Sound SIPP/Pension and ISA Management knowledge
  • Good understanding of equity and fund trade life cycle
  • Clear, concise and appropriate communication
  • Outstanding numeracy and literacy skills with a keen eye for detail
  • Highly motivated, willing to embrace change and learn all the time

Personal characteristics:

  • Self-starter, willing to learn and embrace change
  • Positive attitude
  • Logical and pragmatic approach to problem solving
  • Excellent time management and ability to prioritise work
  • Accountability
  • Operates in a highly organised and structured manner in a challenging, fact paced environment

To avoid disappointment, apply NOW. One of our consultants will be in contact to discuss the opportunity in more detail!