Job Description
Reporting To: Managing Director
Location: Horsham
Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch
Overall Purpose of the Job:
This is a critical senior leadership line role with full responsibility for the operational performance of the Platform. The role holder must possess strong senior operational skills, commercial acumen with a pure focus on ensuring positive consumer outcomes to ensure consistent delivery across all platform operational functions, including risk and control reviews and reporting.
Key Activities & Responsibilities:
- Accountability for performance and procedures of Operations
- Make decisions which significantly affect operating results
- Identification of risks posed to the business and proactive participation in Business Risk Committee
- Constantly seek to improve operations by reviewing and challenging inefficient processes and seeking ways to improve processes through development, automation or process re-engineering
- Delivery of operational business plan - business forecasting, associated budget and recruitment planning
- Collaborative working with wider Group teams and companies in developing priorities and plans
- Ensure the operational standard operating procedures are compliant, efficient, detailed and always up to date
- Manage and motivate teams to achieve company objectives
- Define roles and regularly review responsibilities, identifying individual development areas and work with HR to identify appropriate learning solutions
- Present accurate MI, KPI's and SLA's in a timely manner on a monthly basis
- Own the Business Continuity and Disaster Recovery Plan and maintain a Business Impact Assessment Document
- Lead and support the delivery of system and operational process related projects and enhancements in line with agreed project timeline and within budget
Required Skills/Experience:
- 5 GCSE's including maths and English language
- 2 A Levels or equivalent
- IMC, studying towards ACII / bachelor's degree
- Minimum of 5 years experience in managing teams
- Accurate with good attention to detail
- Ability to work as part of a team and autonomously
- Possess excellent communication (written and oral), customer relation and influencing skills up to Board level.
- Operational knowledge of such continuous improvement tools and have experience of managing large high profile accounts.
Desirable Skills/Experience:
- Sound SIPP/Pension and ISA Management knowledge
- Good understanding of equity and fund trade life cycle
- Clear, concise and appropriate communication
- Outstanding numeracy and literacy skills with a keen eye for detail
- Highly motivated, willing to embrace change and learn all the time
Personal characteristics:
- Self-starter, willing to learn and embrace change
- Positive attitude
- Logical and pragmatic approach to problem solving
- Excellent time management and ability to prioritise work
- Accountability
- Operates in a highly organised and structured manner in a challenging, fact paced environment
To avoid disappointment, apply NOW. One of our consultants will be in contact to discuss the opportunity in more detail!
