Head of Operations

Reporting To: Managing Director

Location: Horsham

Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch

Overall Purpose of the Job:

This is a critical senior leadership line role with full responsibility for the operational performance of the Platform. The role holder must possess strong senior operational skills, commercial acumen with a pure focus on ensuring positive consumer outcomes to ensure consistent delivery across all platform operational functions, including risk and control reviews and reporting.

Key Activities & Responsibilities:

• Accountability for performance and procedures of Operations

• Make decisions which significantly affect operating results

• Identification of risks posed to the business and proactive participation in Business Risk Committee

• Constantly seek to improve operations by reviewing and challenging inefficient processes and seeking ways to improve processes through development, automation or process re-engineering
• Delivery of operational business plan - business forecasting, associated budget and recruitment planning

• Collaborative working with wider Group teams and companies in developing priorities and plans
• Ensure the operational standard operating procedures are compliant, efficient, detailed and always up to date

• Manage and motivate teams to achieve company objectives

• Define roles and regularly review responsibilities, identifying individual development areas and work with HR to identify appropriate learning solutions

• Present accurate MI, KPI's and SLA's in a timely manner on a monthly basis

• Own the Business Continuity and Disaster Recovery Plan and maintain a Business Impact Assessment Document

• Lead and support the delivery of system and operational process related projects and enhancements in line with agreed project timeline and within budget

Required Skills/Experience:

• 5 GCSE's including maths and English language

• 2 A Levels or equivalent

• IMC, studying towards ACII / bachelor's degree

• Minimum of 5 years experience in managing teams

• Accurate with good attention to detail

• Ability to work as part of a team and autonomously

• Possess excellent communication (written and oral), customer relation and influencing skills up to Board level.

• Operational knowledge of such continuous improvement tools and have experience of managing large high profile accounts.

Desirable Skills/Experience:

• Sound SIPP/Pension and ISA Management knowledge

• Good understanding of equity and fund trade life cycle

• Clear, concise and appropriate communication

• Outstanding numeracy and literacy skills with a keen eye for detail

• Highly motivated, willing to embrace change and learn all the time

Personal characteristics:

• Self-starter, willing to learn and embrace change

• Positive attitude

• Logical and pragmatic approach to problem solving

• Excellent time management and ability to prioritise work

• Accountability

• Operates in a highly organised and structured manner in a challenging, fact paced environment

To avoid disappointment, apply NOW. One of our consultants will be in contact to discuss the opportunity in more detail!