Talented and ambitious? We're looking for you!
We are currently representing a prestigious country house hotel are looking for a Head Receptionist to join the wonderful team.
What is the main purpose of the role?
The main focus of this role will be to provide a courteous, efficient and friendly service to all hotel customers by supplying the highest possible levels of customer care, whilst supporting the Front of House Manager and Front of House Team.
You'll be fully conversant with the hotel's facilities and local amenities to be able to respond to guest enquiries and work to anticipate guest needs wherever possible to consistently deliver exceptional quality of service and in turn, guest satisfaction.
As Head Receptionist , you'll assist the Front of House Manager oversee the Reception team, ensuring all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You'll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
The Ideal Candidate
Our ideal Head Receptionist will have previous experience within the hospitality industry, in a similar sized hotel and with leading a small team. Opera experience would be advantageous and being a driver also!
- A competitive salary
- 31 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
- Hotel based incentive and recognition schemes
- Discounted room rates to use in hotels around the world
- Access to our HAPI Benefits
- Free meals on duty
- Free uniform provided