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IT Administrator

Job Title: IT Administrator
Contract Type: Permanent
Location: Epsom, Surrey
Industry:
Salary: £25000 - £35000 per annum
Reference: BB99909090900_1527587570
Contact Name: Tanya Etheridge
Contact Email: sales@fusionpersonnel.com
Job Published: May 29, 2018 10:52

Job Description

IT Administrator

You rrole will be to develop, monitor and maintain accurate records relating to software asset management, hardware, maintenance and third-party systems and suppliers, across the entire IT estate. Supporting the IT team in the effective, but pragmatic, implementation of ITIL within the IT Services teams, with responsibility for assisting in the delivery of the service provided by the Service Desk team, and liaising with various distributed support Operating Company (OpCo) teams as necessary.

Key Responsibilities:
* Records management, reconciliation and housekeeping
* Software compliance
* Software Asset Management (SAM) tool deployment, management, reporting, lifecycle and maintenance
* CMDB tool deployment, management, reporting, lifecycle and maintenance
* Hardware and endpoint asset management, warranty management
* Third-party vendor hardware and software administration
* Supplier liaison
* Purchasing, invoicing queries, OpCo cross charging

Accountabilities:
* Accurate records management
* Delivering tasks on time, to high quality standards, as agreed with the IT Leadership Teams
* Meeting team SLA performance
* Help create and maintain appropriate documentation
* Follow department policies and procedures and assist in the implementation of new processes
* Sharing of knowledge with ICT team members and other stakeholders
* Ensuring quality standards are adhered to by self and fellow members of the team

Skills and Competences:

* Strong interpersonal skills and an excellent understanding of customer service
* A professional and mature attitude to deal with a range of internal and external stakeholders
* The ability to work under pressure and handle multiple tasks
* A self-starter with a mature approach to problem solving and a good eye for detail
* A committed and positive attitude
* A flexible approach

If the above sounds like you, do not hesitate to apply now!

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