IT Manager

My client is looking for a hands-on IT Manager to provide a full and comprehensive IT support service to all staff, ensuring that relevant priorities are established relative to the needs of the internal customer base.

The hours are Monday - Friday 8.30am - 5.30pm and will include some site visits.

Responsibilities cover the following key areas:

• Managing and maintaining IT Systems Integrity, Security and Availability
• Providing 1st - 3rd level IT Infrastructure & User Support
• Management of Telecommunications
• IT Asset Management (Hardware & Software)

Key Skills:

• Windows Server 2016
• Managing Windows Active Directory & Group Policies
• Windows 10
• Office 365
• Sharepoint
• CATO Networks Firewall
• Bitdefender Gravity Zone
• Connectwise Control RMM
• Miradore MDM
• COINS
• Ubiquiti Unifi systems to include Switches, USG Pro, AP's and CCTV
• VOIP Systems (specifically, IPFX Director)
• Managing backup & restore processes
• Managing Remote Access Services
• Networking devices, protocols and fundamentals (TCP/IP)
• Set up and manage PCs, Printers, User Accounts and other IT devices

Job Specification

Duties include, but are not limited to, the following:

Technical

• Provide IT technical support with regard to but not limited to; software, hardware, peripherals and cabling queries.
• Undertake the necessary installation of hardware and software including new users, upgrades and telephone management system.
• Assist with in-house repairs and maintenance as necessary.
• Take ownership of user problems in a proactive, efficient and effective manner.
• Support users in the use of computer equipment by providing necessary training and advice.
• Support users in the use of iPhone/iPad/Samsung/Huawei mobile devices.
• Respond to support requests determining the level of response required and escalating problems where appropriate.

Procurement

• Advise and arrange the procurement of new IT hardware and software and other office systems/equipment (printers etc) as required.

Financial

• Check and authorise invoices for IT and ancillary office equipment/systems for final sign-off by the Managing Director.

Personal Skills

• Good at problem solving
• Good at organising, prioritising and multi-tasking
• Able to explain technical problems in a simple way
• Proficient team worker

If the above sounds like you, do not hesitate to apply now!