IT Support Specialist - Chessington - £26,000 + Benefits

Job Title: IT Support Specialist - Chessington - £26,000 + Benefits
Contract Type: Permanent
Location: Chessington, Surrey
Salary: £23000 - £26000 per annum + Benefits
Start Date: ASAP
Reference: JE111_1541091414
Contact Name: Tanya Etheridge
Contact Email:
Job Published: November 01, 2018 16:56

Job Description

IT Support Specialist - Chessington - £23,000 - £26,000 + Benefits

This client supplies a full range of medical equipment across the UK and Ireland. They are looking for an IT Support Specialist to join their growing team.

The Role

  • Customer serviced based providing remote (telephone, remote desktop) and on-site technical support to a large UK / Ireland / European customer base
  • Prioritise and resolve customer complaints, talking clients through a series of actions to resolve their issues
  • Maintain support call history
  • Ensure a high standard of service for customers at all times, resolving problems effectively
  • Assist with training
  • Test and document new software modules
  • Support the roll-out of software upgrades
  • Installing and configuring new computer hardware, operating systems and applications
  • Troubleshooting issues with computer hardware, and either repair/resolve them or escalate to manufacturer

Skills Required

  • Must have good knowledge of SQL, together with commercial experience (e.g. Microsoft SQL Server, Oracle, DB2), or demonstrable open source project work
  • Must have at least one year of experience installing operating systems and replacing computer parts, either commercial experience or hobbyist work
  • Must have at least one year's experience providing software support
  • Excellent problem-solving and logical thinking skills
  • Excellent oral and written communication skills. Preference will be given to candidates who have demonstrable experience - someone who wrote user documentation (e.g., cheat sheets, how-to guides) and provided training to end-users
  • Excellent numeric skills (e.g., simple statistics)
  • Good networking knowledge
  • Basic knowledge of HTML
  • Self-motivated, detail-oriented and organised
  • Able to work independently and efficiently to meet deadlines
  • Clean EU driving licence and ability to travel freely within the EU

Other useful skills

  • Knowledge of scripting (e.g. VBScript)
  • Windows Server skills