Key Account Executive - FinTech - West Sussex

Job Title: Key Account Executive - FinTech - West Sussex
Contract Type: Permanent
Location: Horsham, West Sussex
Salary: £20000 - £28000 per annum + 25 days Holiday, Pension, company shares
Start Date: ASAP
Reference: BBBM006_1556531994
Contact Name: Tanya Etheridge
Contact Email:
Job Published: April 29, 2019 10:59

Job Description

Our industry leading client is looking for a KEY ACCOUNTS MANAGER! See below for more details.

Reporting To: Key Accounts Manager

Responsibility for Others: None

Location: Horsham

Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch

Any Special Requirements: None

Overall Purpose of the Job:

Excellent understanding of the key drivers and business model of the Key Accounts in order to provide proactive support and value add.

Key Activities & Responsibilities:

  • Overall ownership of contact with Key accounts includes absolute ownership of queries through to satisfactory resolution
  • Understanding and confidently articulating multiple processes in both written and verbal format, specifically around KYC (Know Your Customer) and applicable due diligence.
  • Answer customer queries in accordance with processes and procedures
  • Gain and maintain a good understanding of Platforms within the Financial Services market
  • Follow procedures and instructions in order to ensure excellent client outcomes
  • Source answers and think logically to find solutions
  • Review data to ensure accuracy
  • Proactive feedback to other departments where required in order to ensure excellent client outcomes
  • Contribute and feedback in team meetings
  • Build positive rapport quickly and easily

Required Skills/Experience:

  • Excellent phone manner
  • 5 GCSE's including maths and English language
  • 2 A Levels or equivalent
  • Willing to learn
  • Accurate with good attention to detail
  • Ability to work as part of a team and autonomously
  • Excellent communication skills both written and oral
  • Organised and diligent

Desirable Skills/Experience:

  • Financial Services industry experience
  • Confident user of Microsoft Word and Microsoft Excel

Personal characteristics:

  • Self-starter, willing to learn
  • Ability to prioritise work
  • Confidence to ask questions and suggest process improvements
  • Embraces change positively
  • Able to work efficiently and accurately in a fast paced environment
  • Enthusiasm, energy and positivity

To find out more, APPLY NOW!

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