Job Description
Our industry leading client is looking for a KEY ACCOUNTS MANAGER! See below for more details.
Reporting To: Key Accounts Manager
Responsibility for Others: None
Location: Horsham
Hours of Work: Monday to Friday 9.00am to 5.30pm with 1 hour for lunch
Any Special Requirements: None
Overall Purpose of the Job:
Excellent understanding of the key drivers and business model of the Key Accounts in order to provide proactive support and value add.
Key Activities & Responsibilities:
- Overall ownership of contact with Key accounts includes absolute ownership of queries through to satisfactory resolution
- Understanding and confidently articulating multiple processes in both written and verbal format, specifically around KYC (Know Your Customer) and applicable due diligence.
- Answer customer queries in accordance with processes and procedures
- Gain and maintain a good understanding of Platforms within the Financial Services market
- Follow procedures and instructions in order to ensure excellent client outcomes
- Source answers and think logically to find solutions
- Review data to ensure accuracy
- Proactive feedback to other departments where required in order to ensure excellent client outcomes
- Contribute and feedback in team meetings
- Build positive rapport quickly and easily
Required Skills/Experience:
- Excellent phone manner
- 5 GCSE's including maths and English language
- 2 A Levels or equivalent
- Willing to learn
- Accurate with good attention to detail
- Ability to work as part of a team and autonomously
- Excellent communication skills both written and oral
- Organised and diligent
Desirable Skills/Experience:
- Financial Services industry experience
- Confident user of Microsoft Word and Microsoft Excel
Personal characteristics:
- Self-starter, willing to learn
- Ability to prioritise work
- Confidence to ask questions and suggest process improvements
- Embraces change positively
- Able to work efficiently and accurately in a fast paced environment
- Enthusiasm, energy and positivity
To find out more, APPLY NOW!
