Strategic Relationship Manager / Snr Account Manager - FinTech

Job Title: Strategic Relationship Manager / Snr Account Manager - FinTech
Contract Type: Permanent
Location: Leeds, West Yorkshire
Salary: £40000 - £65000 per annum + 22 Days Holiday, Pension, Healthcare
Start Date: ASAP
Reference: bbL02_1553601703
Contact Name: Tanya Etheridge
Contact Email:
Job Published: March 26, 2019 12:01

Job Description

Our wonderful, internationally recognised client are on the look out for STRATEGIC RELATIONSHIP MANAGERS to join the team! This role would require the candidate to be field/home based in either LEEDS or MANCHESTER. See below for more information!

Overall Purpose of the Job:

The purpose of this role is to deliver the best service to the companys largest and most strategic business to business (B2B). Engaging with senior stakeholders based in/around LEEDS/MANCHESTER within an allocated set of key accounts, the successful individual will be the central point of ownership / co-ordination in the relationship between the company, its group companies and the Customer. The role will be supported by subject matter experts / technical support from the group companies.

This position would be home/field based and would require you to report into the office in the South East of the UK a few occaisions a month - expenses will of course be covered.

Key Activities & Responsibilities:

  • Manage the relationships with an allocated panel of Customers based in the Leeds/Manchester areas.
  • Work closely with, and influence senior stakeholders from among a key Customer base
  • Put a workable plan in place for each Customer with measurable actions
  • Regular update calls, visits and "MOT" reviews as appropriate
  • Support for new Customers when they go live and training new users
  • Deal with escalations and queries from Customers
  • Demonstrate learning and process enhancements to help Customers work better / more efficiently
  • Communicate system enhancements and new developments
  • Work with the management team to improve the tiered Account Management service
  • Liaise with project team to assist with on-boarding firms

Qualifications and skills:

  • 3-5 years experience as an Account Manager / Relationship Manager
  • Demonstrable ability to communicate, present and influence key stakeholders
  • Experience with CRM software, investment platforms and MS Office.
  • Experience delivering client focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at once, while maintaining sharp attention to detail and maintaining customer satisfaction.
  • Excellent listening, influencing and presentation skills with the ability to control a room of key stakeholders and clients.
  • Strong verbal (especially face to face and telephone skills) and written communication skills
  • Good organisational skills
  • The ability to work independently and as part of a team

Personal characteristics:

  • Excellent telephone manner
  • Strong people skills
  • Good team working and contribution to team objectives

To be considered for this position, apply NOW!