Temporary Reception Manager

Job Title: Temporary Reception Manager
Contract Type: Temporary
Location: Epsom, Surrey
Salary: £10 - £15 per hour
Start Date: ASAP
Reference: BBiTempCD_1523955748
Contact Name: Tanya Etheridge
Contact Email:
Job Published: April 17, 2018 10:02

Job Description

Temporary Reception Manager

Due to sickness, my Epsom based client is looking for an experienced Reception Manager to start ASAP for 4-6 weeks. They have 3 locations, between Epsom and Cobham, so must willing to travel and have own transport.


The Reception Manger is a full time position 37.5 hours a week working 4 days on reception and 1 day doing admin unless reception cover is needed.

They would be responsible for all three reception areas for the group, on a day to day basis.

They would need to ensure that the reception team runs in the most efficient manner and providing a high quality customer service to patients and visiting clinical staff.

Skills Required

  • Experience of Reception
  • Excellent keyboard skills
  • Good Knowledge of Microsoft office.
  • Adaptability and a capacity for processing information quickly and accurately
  • Experience in supervision of staff
  • Excellent telephone manner with sound communication skills
  • Demonstrate accuracy and attention to detail
  • Methodical and organised with the ability to prioritise your workload


General Reception Duties

  • Unlocking and Locking of the building
  • Keeping the reception safe and tidy including magazine and the coffee machines
  • Organising taxi's for cross site transport
  • Taking payments for private patient appointments.
  • Greet and Sign visitors on to site.
  • Meet and greet with consultants and external consultants
  • Dealing with Post

Management of the reception team, (and bank staff).

  • Managing overtime allocations for reception staff
  • Confirming reception staff hours
  • Confirming reception staff holidays and managing annual leave.
  • Covering sickness and holiday
  • Training new reception staff and keeping staff up to date with training.
  • Organising appraisals and probation meetings.
  • Ensure that the 8 weekly rotas are completed in advance with appropriate/adequate cover for shifts in accordance to planned activity.
  • Liaise with Customer Services Manager concerning staffing and organisation of work.
  • Ensure correct uniform is worn by reception staff.
  • Apply company policies, standards and guidance as outlined in the Staff Handbook located on share point.
  • Managing the reception SharePoint tab, keeping documents up to date.
  • Keeping the receptionists up to date with changes to the system and general feedback from other members of staff.
  • Be the main contact for all departments for the reception area in cases of trouble shooting and the implementation of new systems.
  • Liaise with the Customer Services Team to ensure that the reception team are performance monitored to maintain a high standard of customer service and data in-put into Emisys

External Sites

  • Liaise with external admin staff.
  • Be willing to help with any issues external Consultants may have.
  • Continually assess and evaluate systems recommending changes and improvements to the Customer Services Manager as appropriate.

If you have previous relevant experience, please apply now!

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