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Training & Development Administrator

Job Title: Training & Development Administrator
Contract Type: Permanent
Location: Horsham, West Sussex
Industry:
Salary: £22000 - £24000 per annum
Start Date: ASAP
Reference: BB35546374_1510242228
Contact Name: Tanya Etheridge
Contact Email: sales@fusionpersonnel.com
Job Published: November 09, 2017 15:43

Job Description

Training & Development Administrator - Horsham

Training and development administrator role:

The purpose of this role is to support the Training and Development Coordinator in all areas, including; maintenance of company procedures, client facing manuals and support documentation; internal and external client training and development and enhancement of existing processes.

Primary responsibilities:

  • Have a strong understanding of both the organisations and SEI proposition.
  • Have a good understanding of both the organisations and SEI Platform functionality.
  • Have good knowledge of operational processes and procedures.
  • Understanding of regulatory and compliance requirements applicable to processes and controls.
  • Assist with ongoing maintenance and audit of company procedures and support documentation.
  • Assist with rolling six-monthly review of all current internal procedures and client facing manuals to ensure current processes and/or system enhancements are detailed and updated where required.
  • Assist with update of internal procedures and client facing manuals to capture new regulatory requirements, processes and/or system enhancements.
  • Assist with update of company procedures and client facing manuals to capture new regulatory requirements, processes and/or system enhancements.
  • Assist with completion of internal and client facing release notes for sign off and sending in a timely manner.
  • Assist with client facing communications.
  • Assist with individual and team wide training to ensure any process or knowledge gaps are filled.
  • Assist with the amendment and revision of processes in order to adapt to changes in the work environment.
  • Continuously seek ways to identify and improve inefficient processes and document changes.
  • Managing multiple tasks and projects simultaneously with minimal support, meeting expectations on timescales.
  • Maintain good client relationships through proactive measures and quality client service.
  • Develop and maintain a thorough knowledge of individual and departmental responsibilities.
  • Mentoring for progression at all levels.

Experience and qualifications:

  • Experience of working within financial services, in a training or procedural role.
  • Good understanding of regulatory compliance and experience working in adherence with the FCA Handbook.
  • Proven track record of working accurately within defined processes.
  • Excellent attention to detail essential.
  • Proficient Microsoft Office skills (Outlook, Word and Excel as a minimum) essential.
  • Excellent interpersonal, written and verbal communication skills.
  • Understanding of regulatory and compliance requirements that impact a role or operational process.
  • Ability to effectively manage and prioritise multiple tasks simultaneously.
  • Willingness to learn new systems, concepts and broaden knowledge in the industry.
  • Highly motivated with a will to thrive in a challenging, fast paced environment.

Additional Benefits:

Pension, Health care, 22 days holiday rising to 25 plus statutory bank holidays.

If this sounds like you, please do not hesitate to apply!